Posts tagged: eplus

base – das wars

Nachdem ich ja neulich schonmal über meine kuriose Handyrechnung geschrieben habe, ist mir nun doch noch der Kragen geplatzt. Natürlich hatte ich damals eine Gutschrift eingefordert, die man mir auch zugesagt hatte. Gottseidank bestand ich seinerzeit darauf, dieses in schriftlicher Form zu bekommen. Komisch, davon sollte man ja eigentlich ausgehen bei dem Betrag, oder? Jedenfalls kam dann irgendwann die Gutschrift und erstmal war für mich alles gut.

Bis vor einigen Tagen wieder Post kam: 2. und letzte Mahnung!!! Ich bin fast aus allen Wolken gefallen, wollen die mich eigentlich verarschen? Ich nehme mir also mein Handy, um die Kundenhotline bei base anzurufen und stelle fest: Handy gesperrt! Und aus dem Festnetz kostet der Mißt auch noch richtig Geld, lassen die sich ja alles bezahlen. Nun, lange Rede kurzer Sinn, die Sperrung meines Handys hat fast zwei Wochen gedauert, weil die nichts finden konnten und meine zwischenzeitlichen Emails angeblich (trotz Empfangsbestätigung) nicht eingetroffen seien. Ich war also fast zwei Wochen ohne Mobiltelefon weil base einfach zu blöd ist, und jetzt wollen die mir nichtmal ne Gutschrift dieser zwei Wochen einräumen? Dummerweise gibts auch da nur Call Center und Dummerweise sitzen da auch nur Mitarbeiter, die keine Ahnung haben. Es bringt also nichts, denen einen Beschwerdebrief zu schicken, der eh mit einer standard Antwort zurückkommt.

Da bleibt nur noch eins: Kündigen und Anbieter wechseln.

Nie wieder base, nie wieder eplus.


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